-
If you are a “consumer” for the purposes of the Fair Trading Act
1986 and Consumer Guarantees Act 1993, nothing in these Terms limits
any rights or remedies that you may have under the Fair Trading Act
1986 or the Consumer Guarantees Act 1993.
-
If you are “in trade” and are acquiring products/goods from us for a
business purpose, you agree that the guarantees provided in the
Consumer Guarantees Act 1993 are excluded to the fullest extent
permitted by law.
-
Subject to clause 1, all product sales are final and once we have
confirmed your order you may not cancel or amend your order without
our consent.
-
Subject to clause 1, we may agree to returns for credit at our sole
discretion provided that:
- the purchase was made within the last 30 days; and
- the product is unopened and in original condition.
-
To return a product, please call us on 0800 023 400 between 9.00am –
5.00pm (New Zealand time).
-
Subject to clause 1, where we have agreed to accept a return, you
agree to pay the costs of return shipping and to ensure that the
products are returned to us in the same condition they were provided
to you in. We do not accept responsibility for any lost, damaged or
misplaced returns.
-
If you have purchased our product from a retailer, the retailer’s
returns policy may apply.
Last updated: December 2024